- Timers for time tracking
- Dynamic hourly rates
- Assign tickets to an agent, or a team of agents
- E-mail to ticket
- Quicktickets
- PC Repair tickets
- Ticket merge
- Contracts with SLA’s
- Default answers
- Agent signatures
- Divisions to split your Hyperdesk in different business units
- Client surveys after closing of ticket
- Global actions to selection of tickets
- Exports to DBFACT, Teamleader, ABO, Wefact, ..
- Tasks
- Client zone where your customer can login to create and manage tickets
- Automatically create a ticket when the status of a system degrades within Solarwinds N-Central
- Mobile version for on-site interventions (let the customer place his signature and generate a signed delivery note in PDF)
- And much more
